Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. How long will it take to receive my order?
All orders are processed within 1–3 business days. Standard shipping across the domestic region typically takes 7–14 business days. International delivery windows vary depending on your destination.

2. Do you provide order tracking information?
Yes! As soon as your package ships, you will automatically receive an email confirmation containing a unique tracking link and tracking number. Please allow 48 hours for the carrier system to update.

3. What is your return policy?
We offer a hassle-free 30-day return policy. Items must be sent back to us unused, unworn, with original tags intact, and in their original packaging. Please reach out to us at business@eveioncom.com to initiate your return request.

4. Can I change or cancel my order after placing it?
If you need to make changes or cancel an order, please email us within 12 hours of placing it. Once an order has entered processing or has been handed over to our shipping carriers, we can no longer make modifications or cancel it.

5. My item arrived damaged. What should I do?
Please inspect your shipment immediately upon arrival. If an item is damaged or defective, email us immediately at business@eveioncom.com with a clear photo of the damage, and our team will arrange a free replacement.

6. How can I contact customer support?
For all inquiries, please reach out to us via email at business@eveioncom.com, call us at +447868262341, or write to our physical office at: Office 19360, 182-184 High Street North, East Ham, E6 2JA, London, United Kingdom.